Refund Policy

Duplicate charges are refunded. We also refund verified technical failures where TwoLore cannot publish or provide the paid gift service and cannot correct the failure within a reasonable time.

Before publication you expressly request immediate digital supply. Once a functioning gift has been published and made available at your request, a change of mind does not automatically qualify for a refund where the law permits that exclusion. This does not limit statutory rights that cannot be excluded.

Cancelling in Billing stops the next yearly charge but does not refund the current paid year. An approved full refund cancels the related subscription and removes recipient access to that gift.

Email support@twolore.com with the account email, gift title, payment date, and a short description of the problem. Refund requests are reviewed by TwoLore rather than approved automatically in the Stripe portal. We may ask for information needed to reproduce a technical failure. Approved refunds are returned through the original payment method.

A refund or chargeback can unpublish the associated gift while the payment is investigated. Contact support first so we can resolve technical issues without interrupting recipient access.